Shipping and Returns

SHIPPING & RETURN POLICY

RETURNS:

If purchased from the online store, you may return most new, unopened, unworn, and unwashed items within 30 days of delivery for a full refund. Please email us in advance so we know to expect your return. All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. We reserve the right to refuse a return if the above conditions are not met. If a return is taking place for any other reason than a defective item, you are responsible for the shipping costs.

If you received a defective item, contact us right away and we will be happy to help resolve the issue. If you simply want to exchange your new and unused item for something else, you can return it for a refund and place a new order through our website. That way you get your new item quickly and avoid the risk of it selling out.

Please email us at info@rockpilegeneral.com to set up a return or exchange. We strongly recommend tracking your return shipment. We are not responsible for any lost shipments once they have been delivered to you.

Please send your merchandise to: 
CPR SHOP
ATTN: RETURNS 
1667 S. Acoma St. 
Denver, CO 80223.

Once we receive your return we will issue a refund to your credit card. This is only good for orders purchased online. You should expect to receive your refund on your credit card within 5-10 business days of us receiving your return.

SHIPPING:

Domestic orders take 1-2 business days to process, plus transit time. 
Disclaimer: The Colorado Public Radio Shop is not responsible for any items lost, stolen or damaged during domestic transit. However, If your package is returned to us for any reason, we will notify you by email immediately.

PRE-ORDERS

All pre-order products will display an expected "SHIPS ON OR AROUND" date in the product description. Take note of this! It's generally pretty accurate, but will occasionally shift, due to unexpected delays, beyond our control.

Disclaimer: Additional items purchased on the same ticket as a pre-order will not ship until the time specified in the description of the pre-ordered item.